Ready to Start Your Journey?
Request An Appointment
Call us or use the form below to request an appointment.
We see clients from 9 am to 9 pm in your time zone. However, our receptionist is only available by phone from 9 am – 5 pm CT Monday through Friday.
If your schedule doesn’t allow you to make calls between 9 am – 5 pm CT use the contact form to let us know when you are available.
Getting back to you fast is important to us. If you use the form to e-mail us or leave a voice message we will get back with you the same day (if before 5 pm) or the next business day.
Scheduling Your First Appointment
What To Expect
After you submit a Request for an Appointment…
The receptionist will call you, generally between 9 am – 5 pm CT, and gather information about you and the help you are looking for.
We will use this information to determine who is the best counselor for you to see. It will help if you have the following information ready.
- Be ready to describe, in a sentence or two, the kind of help your looking for / why you would like to meet with a counselor. (i.e. My husband and I are having marital difficulties and would like some help.)
- You’ll also need to have ready some basic information yourself and those who will see the counselor:
- The names and ages of all persons who will see the counselor
- Contact information including: address, phone number, and email
- How you learned about us
- Days of the week and times of day when you are available for an appointment
- Your social-security number (we need this for your medical records)
- A credit or debit card you will use to reserve the appointment
- After requesting an appointment you will want to complete your intake forms. You will also find a link in your confirmation e-mail.
What are the counseling fees?
Fees range from $75 to $155 depending on the level of experience of your counselor.
- Level 5 — $155: Licensed professionals with advanced certifications and at least 10,000 hours of counseling experience.
- Level 4 — $125: Licensed professionals with advanced certifications
- Level 3 — $95: Licensed professionals
- Level 2 — $75: Provisionally licensed professionals
In addition to the standard session fee, all first-time appointments will be charged a one-time $30 assessment and setup fee as a non-refundable deposit on your first appointment at the time of your schedule.
Do you offer free counseling?
Although MyCounselor.Online does not offer free counseling, we do have payment plans available to help you pay for services.
MyCounselor Payment Plans: Our interest-free payment plans allow you to get the help you need now and pay for it over time. No application needed, just let your counselor know.
Can you file my insurance?
Yes. We can submit a claim for reimbursement of service fees to your insurance on your behalf for a fee* or you may submit claims to your insurance company directly.
We cannot accept consignment for insurance benefits and have no control over how much your policy will cover or how covered claims will be applied based on your deductible.
You are responsible for paying fully for your services at the time of your appointment.
*In an effort to hold down costs associated with providing the most effective and helpful professional clinical services possible, MCO out sources our medical billing request to an independent medical biller. The $5 fee for this service is passed along to those requesting this service.
Are you in-network?
MyCounselor.Online is a Christian counseling center focused on providing the highest quality care possible. As such we are unwilling to enter into any arrangement that might pressure us to compromise quality to increase insurance company profits. Thus, at present, we are not a part of any private insurance in-network panels.
That being said, outpatient psychotherapy is a covered benefit under many insurance plans and we do have a number of clients who receive out-of-network benefits for our services.
Some networks, recognizing our excellence in certain specialized areas, have agreed to reimburse our clients at in-network levels even though we are not on their in-network panels. This is solely at the discretion of your insurance provider.
How soon can I get in?
Appointments are available Monday-Friday, 9 a.m. to 9 p.m. Also keep in mind that each counselor’s schedule is different, and availability may vary depending on how busy they are and whether they have any cancellations.
What's your cancelation policy?
If you fail to give notice of cancellation by 5 p.m. CT the business day before your scheduled appointment, your credit or debit card will be charged for the time you reserved.
A counselor’s time is very perishable. Unlike an item you return at the store that can be resold, once time has passed it is forever gone. Like a hotel room, once the time for cancellation of your appointment reservation has passed the time is yours, whether or not you are able to use it. When we hold an appointment slot for you we turn other people, who like you are looking for help, away. It’s not fair to the people we must turn away or to the counselor if you do not pay for the time held for you, even if the circumstances are beyond your control (they are also beyond the control of your counselor and those denied an appointment).
Canceling or rescheduling your appointment as soon as you become aware you will not be able to make it, 5 pm CT the business day before at the latest, allows us to offer your appointment time to those waiting for an appointment and those in crisis.
In the event of inclement weather or other circumstances that prevent you from making it to our office, you may be able to use your session time over the phone or by video
We apply the cancellation policy without favoritism and with uniformity to all clients to whom it applies.