Our Counselors

Yes. We can submit a claim for reimbursement of service fees to your insurance on your behalf for a fee* or you may submit claims to your insurance company directly. We cannot accept consignment for insurance benefits and have no control over how much your policy will cover or how covered claims will be applied based on your deductible. You are responsible for paying fully for your services at the time of your appointment.

*In an effort to hold down costs associated with providing the most effective and helpful professional clinical services possible, MCO outsources our medical billing request to an independent medical biller. The $5 fee for this service is passed along to those requesting this service.

Appointments are available Monday-Friday, 9 a.m. to 9 p.m. Also keep in mind that each counselor’s schedule is different, and availability may vary depending on how busy they are and whether they have any cancellations.

If you need to get in quick and have flexibility with which counselor you see, we may be able to schedule you with a therapist same-day if you contact us before 5 pm CT.

If you fail to give notice of cancellation by 5 p.m. CT the business day before your scheduled appointment, your credit or debit card will be charged for the time you reserved.

A counselor’s time is very perishable. Unlike an item you return at the store that can be resold, once time has passed it is forever gone. Like a hotel room, once the time for cancellation of your appointment reservation has passed the time is yours, whether or not you are able to use it. When we hold an appointment slot for you we turn other people, who like you are looking for help, away. It’s not fair to the people we must turn away or to the counselor if you do not pay for the time held for you, even if the circumstances are beyond your control (they are also beyond the control of your counselor and those denied an appointment).

Canceling or rescheduling your appointment as soon as you become aware you will not be able to make it, 5 pm CT the business day before at the latest, allows us to offer your appointment time to those waiting for an appointment and those in crisis.
In the event of inclement weather or other circumstances that prevent you from making it to our office, you may be able to use your session time over the phone or by video

We apply the cancellation policy without favoritism and with uniformity to all clients to whom it applies.