Frequently Asked Questions


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When can I see a counselor?

The short answer, Monday-Friday 9 a.m.-9 p.m. The more accurate answer is, it depends on which counselor you are going to work with. Each counselor’s schedule is different and availability in their schedule depends on how busy they are and if they have any cancellations. We try hard to get you in the same week or next week after you request an appointment.

Which counselor will I work with?

Which counselor you work with will be determined by a) What issues you are facing, b) Where you live, c) How your schedule fits with counselor’s availability, d) Your preferences.

How much will it cost?

Pricing varies based on the training and experience of the counselor you work with. In general, highly trained and experienced counselors have higher fees than less experienced / specialized counselors. You can download a copy of our fee schedule here.

What if I’m not sure I can afford it?

At The Relationship Center we are committed to helping people who genuinely want help, regardless of their financial circumstances. To that end we have scholarships and payment arrangements to fit every budget.

Will my insurance cover my sessions?

The clinicians at MyCounselor.Online are licensed mental health practitioners and many health insurance policies do provide mental health benefits. Whether or not your insurance will cover “out-of-network, outpatient psychotherapy” or not is something that only your policy administrator can answer for you, as it varies from policy to policy. Our clients routinely receive reimbursements from their insurance companies. You can find out more information about filing claims with your insurance here.

What are the counseling fees?

Fees range from $55 to $195 depending on the level of experience of your counselor.

  • Advanced Practice: $165-195/session
  • MCO Certified: $135/session
  • Resident Counselors: $110/session
  • Scholarship (1 free session followed by 5 scholarship sessions): $55/session

*All first-time appointments will be charged a non-refundable one-time $35 assessment and setup fee at the time of scheduling.

Do you offer free counseling?

Although MyCounselor.Online does not offer free counseling, we do have payment plans available to help you pay for services.

MyCounselor Payment Plans: Our interest-free payment plans allow you to get the help you need now and pay for it over time. No application needed, just let your counselor know.

*For FREE and reduced fee counseling visit FreeChristianCounseling.Online

Can you file my insurance?

Yes. We can submit a claim for reimbursement of service fees to your insurance on your behalf for a fee* or you may submit claims to your insurance company directly.

We cannot accept consignment for insurance benefits and have no control over how much your policy will cover or how covered claims will be applied based on your deductible.

You are responsible for paying fully for your services at the time of your appointment.

*In an effort to hold down costs associated with providing the most effective and helpful professional clinical services possible, MCO out sources our medical billing request to an independent medical biller. The $5 fee for this service is passed along to those requesting this service.

Are you in-network?

MyCounselor.Online is a Christian counseling center focused on providing the highest quality care possible. As such we are unwilling to enter into any arrangement that might pressure us to compromise quality to increase insurance company profits. Thus, at present, we are not a part of any private insurance in-network panels.

That being said, outpatient psychotherapy is a covered benefit under many insurance plans and we do have a number of clients who receive out-of-network benefits for our services.

Some networks, recognizing our excellence in certain specialized areas, have agreed to reimburse our clients at in-network levels even though we are not on their in-network panels. This is solely at the discretion of your insurance provider.

How soon can I get in?

Appointments are available Monday-Friday, 9 a.m. to 9 p.m. Also keep in mind that each counselor’s schedule is different, and availability may vary depending on how busy they are and whether they have any cancellations.

What’s your cancellation policy?

If you fail to give notice of cancellation by 5 p.m. the business day before your scheduled appointment, your credit or debit card will be charged for the time you reserved.

All scheduling, rescheduling, or cancellation request must be made by telephone (not email, messaging, text or any other method). 

A counselor’s time is very perishable. Unlike an item you return at the store that can be resold, once time has passed it is forever gone. Like a hotel room, once the time for cancellation of your appointment reservation has passed the time is yours, whether or not you are able to use it. When we hold an appointment slot for you we turn other people, who like you are looking for help, away. It’s not fair to the people we must turn away or to the counselor if you do not pay for the time held for you, even if the circumstances are beyond your control (they are also beyond the control of your counselor and those denied an appointment).

Canceling or rescheduling your appointment as soon as you become aware you will not be able to make it, 5 pm the business day before at the latest, allows us to offer your appointment time to those waiting for an appointment and those in crisis.

In the event of inclement weather or other circumstances that prevent you from making it to our office, you may be able to use your session time over the phone or by video

We apply the cancellation policy without favoritism and with uniformity to all clients to whom it applies.

What is your Statement of Faith?

MyCounselor is a provider of Christian counseling services. All our counselors are professing Christians whose faith and practice are in alignment with the AACC Code of Ethics and the Focus on the Family Statement of Faith.

Ready to Get Started?

Schedule An Appointment

Start your journey to a happier life. Schedule an appointment with one of our Christian Counselors today online or by calling at 855-5WE-HELP.


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