Pricing

Yes, you do have the option to purchase counseling units on a pay as you go basis at non-member rates:

• Advanced Practice – $280/per 45-minute unit
• Certified – $195/per 45-minute unit
• Resident – $165/per 45-minute unit

You can discontinue your membership at any time, so most people prefer the savings that come with membership. 

While other companies are focused on providing discounted services, MyCounselor.Online is focused on providing the very best counseling available. To ensure a premium experience for our clients we: 

• Employ all our counselors (we don’t use independent contractors)
• Hire 2% of applicants 
• Pay in the top 90 percentile of mental health salaries and benefits
• Invest over $30,000 into professional development for each new counselor we hire during a two-year post-graduate residency
• Provide over 400 hours a year of paid continuing education for our counselors

Because of the additional cost involved in providing the very best services, we are not able to offer services for free or on a sliding scale. 

We do have counselors at three different levels of experience, each at a different price point, and a variety of payment options. 

We also partner with many churches and faith-based organizations who provide scholarships for their people. 

During your Matching Meeting you will pay a one (1) time $45 Assessment & Matching fee and your first months membership. Your monthly membership fee payment will charge automatically to the payment form you provide every four (4) weeks as long as you continue as a member.

MyCounselor.Online is a Christian counseling provider focused on delivering the highest quality care possible. As such we are unwilling to enter into any arrangement that might pressure us to compromise quality to increase insurance company profits. Thus, at present, we are not a part of any private insurance in-network panels.

That being said, counseling is a covered benefit under many insurance plans and some clients have receive out-of-network benefits for our services.  Some networks, recognizing our excellence in certain specialized areas, have agreed to reimburse our clients at in-network levels even though we are not on their in-network panels. This is solely at the discretion of your insurance provider. Services offered through us are generally not covered by Medicare or Medicaid.

At this time we do not offer any service that submits for reimbursement to insurance on your behalf.

Yes — in many cases you can use Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) for counseling. We recommend that you double check with your HSA/FSA provider to see what information they need to accept MyCounselor.Online counseling; it might be as simple as an itemized receipt or a “super bill,” — which you will receive by email automatically for each meeting with your counselor.

To use your FSA/HSA with us, all you need to do is provide your card details when you meet with your matching specialist, just as you would for a normal credit card. Using HSA or FSA dollars for MyCounselor.Online online counseling is a great way to save money — with these accounts, you’re using pre-taxed income you’ve set aside for health care costs.

If the first counselor you match with doesn’t feel ‘Right For You’ your Experience Advocate will help match you with a different counselor for another “Right For You” assessment meeting at no additional cost. If neither counselor nor online counseling feels right for you, your Experience Advocate will process a 100% refund. Simple as that.