- I understand the payment method I provide MyCounselor.Online will be charged my membership fee every 4 weeks starting the day I begin my membership.
- My membership includes 2 45-minute units of counseling every 4-week billing cycle.
- If I schedule more than 2 units in a 4-week billing cycle, I will be charged an additional session fee for each unit I schedule the day of the session.
- I may cancel at any time. Memberships are non-refundable.
- To qualify for a Risk-Free Guarantee refund I must attend my "Right for You" first session(s). If I do not attend my scheduled session, I do not qualify for a refund. Refunds are only available following my attended session. If I do not request a risk-free guarantee refund following my first session, and complete a second session with the counselor I matched with, I am no longer eligible for a risk-free guarantee refund.
- If I fail to give notice of cancellation or rescheduling requests by using the scheduling software link, calling 855-755-3797, or emailing receptionist@mycounselor.online at least 24 hours before my scheduled appointment, I am responsible for the full fee of my session and I will be charged for the time I have requested to be reserved for me.