What’s your cancellation policy?
If you fail to give notice of cancellation by 5 p.m. the business day before your scheduled appointment, your credit or debit card will be charged for the time you reserved.
All scheduling, rescheduling, or cancellation request must be made by telephone (not email, messaging, text or any other method).
A counselor’s time is very perishable. Unlike an item you return at the store that can be resold, once time has passed it is forever gone. Like a hotel room, once the time for cancellation of your appointment reservation has passed the time is yours, whether or not you are able to use it. When we hold an appointment slot for you we turn other people, who like you are looking for help, away. It’s not fair to the people we must turn away or to the counselor if you do not pay for the time held for you, even if the circumstances are beyond your control (they are also beyond the control of your counselor and those denied an appointment).
Canceling or rescheduling your appointment as soon as you become aware you will not be able to make it, 5 pm the business day before at the latest, allows us to offer your appointment time to those waiting for an appointment and those in crisis.
In the event of inclement weather or other circumstances that prevent you from making it to our office, you may be able to use your session time over the phone or by video
We apply the cancellation policy without favoritism and with uniformity to all clients to whom it applies.